Terms of Service

1. Operator and service

CareVia Group LLC, a Texas limited liability company, operates CareVia Verse. Contact support@careviaverse.app for support or privacy@careviaverse.app for privacy requests. Mailing address: CareVia Group LLC, 5900 Balcones Dr #15924, Austin, TX 78731, United States. Do not send passwords, verification codes, payment-card details or unnecessary sensitive information.

These Terms of Service describe use of CareVia Verse and its supporting services, effective October 23, 2026. Use the service only as permitted by these terms and applicable law.

Bible Reading and core Bible Quest are free. Purchases are implemented and have been tested through Apple TestFlight sandbox and controlled Google Play testing; general production purchase availability remains restricted. The 32-avatar catalog and rewarded-ad integration are implemented but release activation remains disabled. Availability depends on platform, release and authorization; these descriptions do not activate a feature.

2. Free reading, accounts and Quest

KJV and WEB Bible Reading is free and ad-free. Guest reading requires no account; guests cannot save notes, bookmarks or highlights and their reading position/history is session-only. Optional registration allows saved reading and synchronization. All Quest gameplay requires an authenticated account. Keep your email accurate, control your credentials, and report suspected unauthorized access. Sensitive account changes use recent authentication and applicable email confirmation. Optional music is free for signed-in users.

Quest includes lessons, mini-games, achievements, XP, hearts, coins, gems, chests, streaks and collectible inventory. New graded evaluations use an 80% passing threshold; authoritative results and once-only rewards come from the server. Practice does not award completion rewards. Existing historical results are not regraded by these terms.

3. Digital items and the avatar collection

XP, hearts, coins, gems, chests, equipment and avatars are in-application digital items, not legal tender, bank deposits, securities or cash balances. They have no supported cash-out, resale or user-to-user transfer capability. Their permitted use is within the applicable Quest rules; virtual purchases do not purchase ownership of the service or underlying intellectual property.

The approved 32-avatar catalog remains inactive pending release approval. Its acquisition design includes four free starter avatars, milestone-earned avatars, deterministic chest-count unlocks, and coin/gem shop items. Specific eligibility and any displayed virtual-item price apply when available; this is not a guarantee of immediate availability. Deterministic avatar unlocks are not a paid random-avatar offer. Do not exploit reward duplication or trade accounts/items outside supported functionality.

4. Optional consumable purchases and refunds

When enabled for your platform/account, purchases use Apple In-App Purchase or Google Play Billing with RevenueCat verification. There are no subscriptions, premium membership tiers, Stripe billing or recurring payments. The five consumables are Small Coin Pack (150 coins), Large Coin Pack (600 coins), Small Gem Pack (10 gems), Large Gem Pack (35 gems), and Heart Refill (restore to five hearts, not add five). The store shows the applicable localized price and confirmation before charging; these terms do not set prices.

Verified purchases are delivered once to the purchasing account. A heart refill may remain pending during an active graded attempt until eligible; a new refill cannot be initiated at full hearts. Do not repeat a purchase merely because delivery is delayed. Use the store's Check status control or contact support. Consumed items are not permanent entitlements and cannot be promised the same restoration behavior as durable purchases.

Refunds follow the relevant Apple/Google process and applicable consumer law. Contact support for missing delivery. A refund before delivery revokes the pending reward; after delivery it is flagged for administrator review rather than automatically deducting resources. A reversed refund does not automatically grant another reward. These terms do not make all purchases nonrefundable or override mandatory remedies.

5. Optional rewarded advertising

The implemented rewarded-ad feature is not active. If separately released, only an optional Quest choice may offer the stated verified reward. Bible Reading remains ad-free, and neither ads nor purchases are required for core gameplay. Ad availability is not guaranteed. Eligibility, completion verification, quotas and pending-benefit rules apply; a client completion screen alone is not proof of a grant. Declining tracking or unrelated consent is not a condition of core gameplay. Privacy choices and required regional consent must precede relevant processing.

6. Social conduct, moderation and appeals

Use profiles, friend requests, rankings and predefined encouragements respectfully and honor other users' privacy choices. Do not harass, impersonate, use abusive names, disclose others' private information, attempt unauthorized access, manipulate rankings, forge transactions/graded evidence, automate abuse or exploit security/reward defects. Public visibility and leaderboard participation require the applicable opt-ins.

Use existing reporting and blocking controls. Authorized administrators may review reports and restrict public names or social access under the moderation rules. Required reasons and audit history support review; public-name moderation decisions can be appealed within 14 days through the existing appeal flow. A restriction does not by itself authorize arbitrary confiscation of balances. We may restrict or suspend access where reasonably necessary for serious misuse, security or legal duties, provide notice/review where appropriate, and preserve mandatory legal rights. We do not introduce a new automatic enforcement system through this document.

7. Content and intellectual property

CareVia Verse branding, original app software, original lesson content and artwork are protected by applicable intellectual-property law, subject to third-party and open-source licenses. You may use them through the app for personal, lawful purposes; do not redistribute protected assets or misuse the brand. You retain rights in your own notes; storing them to provide the service does not transfer their ownership to us.

We do not claim exclusive ownership of Bible texts. WEB is distributed as public-domain text by its publisher; its name and source notices must be respected and modified text must not be misrepresented as the original WEB. KJV is generally public domain in the United States. UK distribution is not planned; separate Crown rights administered by Cambridge University Press apply there and would need review before any future UK distribution. Those UK-specific requirements do not change the existing KJV and WEB translations or delay the intended non-UK release. Shared music is subject to the uploader's rights confirmation and the relevant rights holder's permissions.

8. Voluntary account deletion and consequences

How to request permanent deletion

In iOS or Android, open Profile → Settings → Account → Delete Account (Quest uses the Adventurer Profile). Reauthenticate with the account password, type DELETE and confirm Delete My Account. Use the app's status/recovery controls if interrupted; completion is shown only after confirmed cleanup.

The Account Deletion page and compatible deletion address lead to the existing protected web process. Public web submissions are currently disabled pending domain/HTTPS and verification-flow approval. When enabled, enter your account email, open the single-use expiring verification link in the same browser, then explicitly confirm deletion. Email verification alone never deletes an account. You do not need to reinstall the app to use the web process when available. Contact privacy@careviaverse.app for assistance while it is unavailable; a support email alone is not verified authorization to delete.

Data removed and consequences

Confirmed deletion permanently removes the Auth identity, profile/preferences, saved cloud reading history/progress, notes, bookmarks and highlights, Quest progress/attempts, achievements, personal wallet balances, owned/equipped avatars and collection records, social relationships and account-owned reward records. Account-owned communications and purchase-support records follow the existing deletion relationships. The app clears that account's local session/cache after confirmed completion; other/offline devices reconcile on reconnect, not by guaranteed remote erasure. Shared Scripture, lessons, artwork, shared administrator-managed music and other users' accounts are preserved. Registering again starts a new account.

Timing and narrowly limited retention

Processing starts promptly after verified confirmation; there is no mandatory 30-day waiting period. Interrupted requests retain minimal recovery state. The existing completion target is within 30 days of confirmation, subject to shorter legal requirements; retries do not restart the target, and overdue requests require operator escalation. This is not a guaranteed outage-free completion time.

Completed deletion request/status records and minimal hashed receipts expire 30 days after completion. Physical cleanup runs daily at 08:00 UTC, normally at the next successful run within a further 24 hours; outages can delay physical removal. Those completed records do not contain your email, Bible notes, Quest history or wallet balances.

Ordinary moderation reports do not block deletion. Only specifically authorized evidence required for a genuine legal obligation may be retained separately, with restricted access and an explicit expiry; this does not retain the entire account. Unexpected owned files or unresolved legal-preservation checks leave cleanup pending rather than falsely completed. Account-owned purchase intents and delivery records, including their transaction hashes, cascade with account cleanup; we do not claim a separate permanent financial archive. Deleting an account does not erase independent Apple, Google or RevenueCat records or issue a refund. Provider backups/logs and already delivered emails cannot be selectively erased by deleting live database rows; no unverified backup/log expiry period is promised.

Permanent deletion removes saved progress, achievements, owned/equipped avatars, friends and unused virtual balances with the account. Signing up again does not restore them. Deletion is not a store refund request and does not automatically reverse prior consumable purchases; platform rules and mandatory consumer rights still apply. Third-party purchase records and narrowly justified security/legal evidence may remain as described in the Privacy Policy, not as continued access to your gameplay account.

9. Availability, changes and responsibility

We aim to operate the service reliably but cannot promise uninterrupted access, error-free software, permanent device compatibility or perpetual availability of every feature. Maintenance, security measures and lawful product changes may affect availability. We will provide notice where appropriate or required. Material changes affecting purchased items remain subject to platform rules and mandatory consumer protections; this is not permission to erase valid purchase claims arbitrarily.

To the extent permitted by applicable law, the service is supplied “as is” and “as available,” without additional implied warranties of merchantability, fitness for a particular purpose or uninterrupted operation. To that same extent, CareVia Group LLC is not responsible for indirect or consequential losses arising from use of the service. Nothing excludes liability or remedies that cannot lawfully be excluded, including applicable rights relating to fraud, willful misconduct or mandatory consumer guarantees. No unapproved monetary liability cap is imposed.

10. Audience and applicable law

Users must be 13 or older to register; users under 13 may not register. The app requires self-confirmation before signup, not independent age verification or parental consent. Minors must satisfy any applicable local requirements for using the service and entering agreements, including parent/guardian involvement where required by law.

CareVia Group LLC is based in Texas, United States. Applicable law, including mandatory protections in your home jurisdiction, governs your rights and disputes. These terms do not impose exclusive Texas venue. No mandatory arbitration, class-action waiver or waiver of nonwaivable consumer rights is introduced. Contact support first if you wish to discuss a dispute; this does not restrict access to regulators, courts or statutory remedies.

11. Notices and updates

Use the contacts above for support and legal/privacy notices. We will identify effective dates and give notice of material changes as required. We will obtain additional agreement or consent where applicable law requires it; merely changing this page does not override mandatory rights or authorize unrelated processing.

See Privacy Policy, Support and Account Deletion.