How can we help?

No. KJV and WEB reading is free, without ads or in-app purchases. Guests can navigate chapters in the current session but cannot save notes, bookmarks or highlights. After closing and reopening the app, guest reading position and history start fresh. Optional registration lets you save reading information with your account and return to your saved experience.

Yes. Quest requires an authenticated account. Optional Apple/Google consumable purchases are implemented and tested under controlled access; public purchase availability remains restricted. Rewarded ads and the 32-avatar release remain inactive. There are no subscriptions, premium tiers or recurring payments, and no purchase or ad is required for core gameplay.

The King James Version (KJV) and the World English Bible (WEB), covering all 66 books.

Each lesson has three mini-games. Reach an 80% overall score across them to pass.

Check your spam or junk folder and confirm the address you entered. Then request a new email from the app.

Use the existing password-reset flow from sign-in. Sensitive changes under Profile → Settings → Account require recent authentication; an email update remains pending until the configured verification process completes. Never share passwords, codes or reset links with support. Do not create a replacement account expecting your progress to transfer.

Only users aged 13 and older may register. Users under 13 may not create an account. The updated registration form requires self-confirmation; no birth date or identity document is collected. Bible Reading is available as a guest.

Confirm you are signed into the same account and have a network connection. Reading history, notes, highlights and bookmarks are distinct controls. For Quest, note the lesson and any error; do not repeatedly replay purchases or alter stored balances. Contact support with platform, app version and approximate time, but no private notes or authentication tokens.

The approved 32-avatar collection is implemented but not activated for release. It includes free starters, milestone unlocks, deterministic chest-count unlocks and coin/gem shop choices when available. Contact support about missing ownership rather than repurchasing.

Use Quest Store → Check status and allow verified delivery to finish. A heart refill can remain pending during a graded attempt. Do not buy again to fix a delay. Send support the store order/transaction reference, product, platform, approximate time and a redacted receipt if needed—never full card data or authentication secrets. Support checks ownership and delivery; consumables do not have permanent-entitlement restoration. Refund requests follow Apple/Google procedures and applicable consumer rights; contacting support or deleting an account does not automatically issue a refund.

Use the existing profile/social reporting and blocking controls. Public-name restrictions and their status are shown through the moderation flow; use the existing appeal option within 14 days of the decision. Contact support if the appeal control is inaccessible. Privacy-rights appeals are separate and use the privacy address.

Manage optional announcement/email consent through Announcements & Email and use applicable unsubscribe links. Necessary account/support and operational messages remain distinct; automated reminder sending is disabled. For a technical problem, include device/platform, app version, steps and a redacted screenshot. No fixed response time is promised.

Carevia Verse is not yet available in app stores. Store listings are coming soon.

In the app, go to Profile → Settings → Account → Delete Account and complete recent authentication and explicit confirmation. See the account deletion page for consequences, timing and the currently held public web process. For privacy rights, correction or deletion assistance, email privacy@careviaverse.app. Ownership verification is required.