Carevia Verse account deletion

Development preview — public submissions are disabled. No email will be sent and no deletion request can be submitted.

You can request permanent account deletion without installing or signing into the Carevia Verse app. In the app, you can also use Profile → Settings → Account.

Verify your email first

Use the email associated with your account. A single-use, expiring link verifies ownership. Open it in the same browser where you requested it. Verification alone never deletes an account; explicit final confirmation is required.

Recover or check a verified request

Account deletion and data handling

How to request permanent deletion

In iOS or Android, open Profile → Settings → Account → Delete Account (Quest uses the Adventurer Profile). Reauthenticate with the account password, type DELETE and confirm Delete My Account. Use the app's status/recovery controls if interrupted; completion is shown only after confirmed cleanup.

The Account Deletion page and compatible deletion address lead to the existing protected web process. Public web submissions are currently disabled pending domain/HTTPS and verification-flow approval. When enabled, enter your account email, open the single-use expiring verification link in the same browser, then explicitly confirm deletion. Email verification alone never deletes an account. You do not need to reinstall the app to use the web process when available. Contact privacy@careviaverse.app for assistance while it is unavailable; a support email alone is not verified authorization to delete.

Data removed and consequences

Confirmed deletion permanently removes the Auth identity, profile/preferences, saved cloud reading history/progress, notes, bookmarks and highlights, Quest progress/attempts, achievements, personal wallet balances, owned/equipped avatars and collection records, social relationships and account-owned reward records. Account-owned communications and purchase-support records follow the existing deletion relationships. The app clears that account's local session/cache after confirmed completion; other/offline devices reconcile on reconnect, not by guaranteed remote erasure. Shared Scripture, lessons, artwork, shared administrator-managed music and other users' accounts are preserved. Registering again starts a new account.

Timing and narrowly limited retention

Processing starts promptly after verified confirmation; there is no mandatory 30-day waiting period. Interrupted requests retain minimal recovery state. The existing completion target is within 30 days of confirmation, subject to shorter legal requirements; retries do not restart the target, and overdue requests require operator escalation. This is not a guaranteed outage-free completion time.

Completed deletion request/status records and minimal hashed receipts expire 30 days after completion. Physical cleanup runs daily at 08:00 UTC, normally at the next successful run within a further 24 hours; outages can delay physical removal. Those completed records do not contain your email, Bible notes, Quest history or wallet balances.

Ordinary moderation reports do not block deletion. Only specifically authorized evidence required for a genuine legal obligation may be retained separately, with restricted access and an explicit expiry; this does not retain the entire account. Unexpected owned files or unresolved legal-preservation checks leave cleanup pending rather than falsely completed. Account-owned purchase intents and delivery records, including their transaction hashes, cascade with account cleanup; we do not claim a separate permanent financial archive. Deleting an account does not erase independent Apple, Google or RevenueCat records or issue a refund. Provider backups/logs and already delivered emails cannot be selectively erased by deleting live database rows; no unverified backup/log expiry period is promised.

Expired status access is denied. Supabase-managed authentication state may also await provider cleanup; issued access tokens are not guaranteed to become invalid immediately. Sensitive operations continue to require verified ownership.

Carevia Verse is operated by CareVia Group LLC, Texas, USA. For privacy or deletion assistance, contact privacy@careviaverse.app; for support, contact support@careviaverse.app. Both addresses are operational. Email alone does not authorize account deletion; ownership verification is still required.

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